Terms & conditions
Ordering from the website is very easy, simply browse the store and select the items you require - when you are ready to purchase simply Checkout and provide the relevant details to complete the order.
After your payment details have been verified you will receive an invoice with a breakdown of your order, keep hold of this as you may need to refer to it in future correspondance.
Ideally, you can store your invoice online by becoming a registered customer, this way youu can simply login to the site to review previous orders or check the status of the current order.
Time for delivery
We stock most items within our store, however some larger items or bespoke products will be ordered specially from the manufacturer and therefore there may be a slight delay in posting the item out.We endeavour to ship all items next day, but certainly within 6 working days however should we feel an item may take a little longer we will inform you of this.
Returns and refunds
We’ve taken great care in selecting all of products to ensure you receive the very best and that care and attention carries through on to our service to you.
We want you to be 100% satisfied with your purchase and, so you can buy with confidence, we will happily refund or exchange any item you have bought within 7 days of receipt* (providing the goods and packaging are intact.)
In some exceptional cases, replacements may be difficult to fulfil as we have to order items direct from manufacturers. If this is the case, then we will endeavour to exchange for a similar item.
If for the unlikely reason you are unhappy with any part of our service, or with your purchase, then please do not hesitate to let us know and we will do our utmost to make sure you’re happy again!
*Unfortunately, because we’re just so generous during our sale time, we can’t give refunds on sale items, however, we would be more than happy to exchange for another item of the same value.
Cancelling your order
If for any reason you have placed an order and then decided you want to cancel it, then please just let us know. However, you’ll have to be quick because we like to try and get your order to you as fast as we can, so there’s a good chance that it’s already in the post, in which case we can refund or exchange.